1. What experience does your company have in providing online samples for market research? How long have you been providing this service? Do you also provide similar services for other uses such as direct marketing? If so, what proportion of your work is for market research?
Answer
e-Research-Global.com Inc. has been providing online survey samples only since 2003 for the market research (MR) industry to supplement their B2C samples for project completion. Currently, we do NOT do individual client online surveys.
2. Do you have staff with responsibility for developing and monitoring the performance of the sampling algorithms and related automated functions who also have knowledge and experience in this area? What sort of training in sampling techniques do you provide to your frontline staff?
Answer
e-Research-Global.Com Inc. has a key staff member who is responsible for all staff and developing and monitoring all automated functions. Staff are trained by this key staff member who has 20 years developing our unique online survey sample platform for clients.
3. What other services do you offer? Do you cover sample-only, or do you offer a broad range of data collection and analysis services?
Answer
e-Research-Global.com Inc. only provides online survey samples for clients who have supply-side API. We do NOT provide data analysis services.
4. What sources of online sample do you derive participants?
Answer
Our participants are double opt-in individuals with SMS verfication who join from our website and complete the registration questions and agreed to complete online survey research projects and are rewarded. All members must be 18 and older to participate in online surveys.
5.Which of these sources are proprietary or exclusive and what is the percent share of each in the total sample provided to a buyer?
Answer
Online survey sample for our MR clients is 100 percent properietary. No blending from other sources. All is encrypted
6. What recruitment channels are you using for each of the sources you have described? Is the recruitment process‘open to all’or by invitation only? Are you using probabilistic methods? Are you using affiliate networks and referral programs and in what proportions? How does your use of these channels vary by geography?
Answer
e-Research-Global.com Inc. online survey sample recruitment is open to all who are 18 and older. Participants from all countries across 36 languages come directly to us via our website or through our affiate program to us via the website registration or through our member referrer program to us on our website only for registration.
7. What form of validation do you use in recruitment to ensure that participants are real, unique, and are who they say they are?
Answer
Each day all new members are reviewed to insure from country and location they say - IP check. If not same, then no surveys allowed Name is checked to see if could be real name and if not are not allowed surveys Also, for first name, Gender is checked against the name as well. If does not match then no survey allowed. Within the registration survey their is a red herring question. If fail red herring test, no surveys allowed. Also use digital fingerprinting (includes platform, device and operating system) to check against other registrations and if same with others, then no surveys allowed for all. Those with old operating systems are made no surveys allowed for example. If member fails to complete the registration survey, then no surveys allowed. If speed through registration questions, then no surveys allowed. Even after registration, for any survey by client we check for speeding and if so, then no surveys allowed in the future. For all rejected surveys by clients, we check member and make no surveys allowed.
8. What brand (domain) and/or app are you using with proprietary sources?
Answer
We use e-Research-Global.com only and do NOT use a mobile app.
9. Which model(s) do you offer to deliver sample? Managed service, self-serve, or API integration?
Answer
We work with large MR firms which need additional sample and do so only using supply-side API.
10. If offering intercepts, or providing access to more than one source, what level of transparency do you offer over the composition of your sample (sample sources, sample providers included in the blend). Do you let buyers control which sources of sample to include in their projects, and if so how? Do you have any integration mechanisms with third-party sources offered?
Answer
We do NOT offer intercepts or more than one source. Only us. We are the sample provider.
11. Of the sample sources you have available, how would you describe the suitability of each for different research applications? For example, Is there sample suitable for product testing or other recruit/recall situations where the buyer may need to go back again to the same sample? Is the sample suitable for shorter or longer questionnaires? For mobile-only or desktop-only questionnaires? Is it suitable to recruit for communities? Foro nline focus groups?
Answer
We are sample provider and members are available for most surveys types if qualified. Not suitable for MR clients wanting to create unique community. Survey length does not matter no does matter as described in evite or in member portal as well as mobile or desktop or both.
12. Briefly describe your overall process from invitation to survey completion. What steps do you take to achieve a sample that “looks like”the target population? What demographic quota controls, if any, do you recommend?
Answer
As we are sample provider using API only, client sends the qualifications for N for gender, age, income level, language, country, lengh of survey and for mobile or desktop or both. If profile question is in our system then select as well. Client determines the quota control not us.
13. What profiling information do you hold on at least 80% of your panel members plus any intercepts known to you through prior contact? How does this differ by the sources you offer? How often is each of those data points updated? Can you supply these data points as appends to the data set? Do you collect this profiling information directly or is it supplied by a third party?
Answer
Our members complete profile questions at registration and once member also have additional profile questions. Members can update their profile any time. Periodically we ask members to update profile. No intercepts.
14. What information do you need about a project in order to provide an estimate of feasibility? What, if anything, do you do to give upper or lower boundaries around these estimates?
Answer
We provide sample only to MR firms to assist with their existing panels. The MR firms do their feasibility and often come to us.
15. What do you do if the project proves impossible for you to complete in field? Do you inform the sample buyer as to who you would use to complete the project? In such circumstances, how do you maintain and certify third party sources/sub-contractors?
Answer
We are not involved in this area as we provide additional sample to the MR client who has own members as well and they determine if project is impossible.
16. Do you employ a survey router or any yield management techniques? If yes, please describe how you go about allocating participants to surveys. How are potential participants asked to participate in a study? Please specify how this is done for each of the sources you offer.
Answer
Besides using supply-side API, our clients can and sometimes use their own router for a participant we send them, when intital survey is no longer available and they have other surveys which meet the participant parameters, like age, gender, location....
17. Do you set limits on the amount of time a participant can be in the router before they qualify for a survey?
Answer
No, the client does and usually within a few seconds.
18. What information about a project is given to potential participants before they choose whether to take the survey or not? How does this differ by the sources you offer?
Answer
Only one source which is us. The participant is given the title of survey, the time to complete and the reward. No other information is provided.
19.Do you allow participants to choose a survey from a selection of available surveys? If so, what are they told about each survey that helps them to make that choice?
Answer
For survey invitations only the survey name, time to complete the survey and monetary reward is indicated. For member portal based on qualifiers by cleint the member is given same information title of survey, time to complete and reward.
20. What ability do you have to increase (or decrease) incentives being offered to potential participants (or sub-groups of participants) during the course of a survey? If so, can this be flagged at the participant level in the dataset?
Answer
API MR clients set award for survey and once set is not changed.
21. Do you measure participant satisfaction at the individual project level? If so, can you provide normative data for similar projects (by length, by type, by subject, by target group)?
Answer
We do not as API MR clients' surveys. Often API clients do.
22. Do you provide a debrief report about a project after it has completed? If yes, can you provide an example?
Answer
We do not as API MR clients' surveys.
23. How often can the same individual participate in a survey? How does this vary across your sample sources? What is the mean and maximum amount of time a person may have already been taking surveys before they entered this survey? How do you manage this?
Answer
We have no limit on how often a member may participate. As surveys are from API partners and we provide sample which is selected based on language, country, age, income.... and if member is frequent checker for surveys in their portal, they may participate more often especially if general population. Most surveys have a number of paramenters besides the most general, so attempts at participation and completion of survey is much less.We see no members completing more than a few surveys a day.
24. What data do you maintain on individual participants such as recent participation history, date(s) of entry, source/channel, etc? Are you able to supply buyers with a project analysis of such individual level data? Are you able to append such data points to your participant records?
Answer
We keep for every member, how often they login and device and location and how many surveys they attempt and final disposition (over quota, completed, terminated....) We also once a month for each MR API Survey Provider receive "bad" surveys" for every participant and add to the member system. Members who have bad surveys are made "No Surveys Allowed" going forward. We also have programming to catch speeders in a client survey and not allow future surveys for the member. We would have to program for a client and deliver dataset if asked.
25. Please describe your procedures for confirmation of participant identity at the project level. Please describe these procedures as they are implemented at the point of entry to a survey or router.
Answer
Besides all the safeguards at registration including red herring question, we also have red herring question at the Client side API poject level before survey is connected to client survey for a particular demographic in all countries and lanuages. If fails red herring test, not show the survey and record is made in member area.
26. How do you manage source consistency and blend at the project level? With regard to trackers, how do you ensure that the nature and composition of sample sources remain the same over time? Do you have reports on blends and sources that can be provided to buyers? Can source be appended to the participant data records?
Answer
API MR clients manage their projects. We only supply survey participants.
27. Please describe your participant/member quality tracking, along with any health metrics you maintain on members/participants, and how those metrics are used to invite, track, quarantine, and block people from entering the platform, router, or a survey. What processes do you have in place to compare profiled and known data to in-survey responses?
Answer
API MR clients manage their projects. We only supply online survey participants and do all stated above in previous answers.
28. For work where you program, host, and deliver the survey data, what processes do you have in place to reduce or eliminate undesired in-survey behaviours, such as (a) random responding, (b) Illogical or inconsistent responding, (c) overuse of item non-response (e.g.,“Don’t Know”) (d) inaccurate or inconsistent responding, (e) incomplete responding, or (f) too rapid survey completion?
Answer
API MR clients manage their projects. We only supply online survey participants and do all stated above in previous answers.
29. Please provide the link to your participant privacy notice (sometimes referred to as a privacy policy) as well as a summary of the key concepts it addresses.
Answer
We have privacy policy in each of our 36 languages. The English language link is below.
https://www.e-research-global.com/EN/Panel-Member-Privacy/
Key concepts of the privacy policy are practicing the ethics of ESOMAR and all other similar country organizations, as well as comply with state, country and regional data protection regulations. At member level we have security measures in place to protect against the loss, misuse, and alteration of any information.
30. How do you comply with key data protection laws and regulations that apply in the various jurisdictions in which you operate? How do you address requirements regarding consent or other legal bases for the processing personal data? How do you address requirements for data breach response,
cross-border transfer, and data retention? Have you appointed a data protection officer?
Answer
We have a data protection officer and allow our members to be forgotten. Never had a data breach, and if did would inform members and clients and steps we are taking to close the breach. We also store a minimum amount of member data - only data needed to best meet the API Client sample requirements.
31. How can participants provide, manage and revise consent for the processing of their personal data? What support channels do you provide for participants?
Answer
All our members can login in any time and change - update their member personal information, etc. and can opt-out and be forgotten at any time. Members can also email us and we reply within one day.
32. How do you track and comply with other applicable laws and regulations, such as those that might impact the incentives paid to participants?
Answer
All are members are paid using PayPal.com and PayPal stays within the country laws for rewarding our members.
33. What is your approach to collecting and processing the personal data of children and young people? Do you adhere to standards and guidelines provided by ESOMAR or GRBN member associations? How do you comply with applicable data protection laws and regulations?
Answer
We do NOT have members who can take online surveys under the age of 18.
34. Do you implement“data protection by design”(sometimes referred to as“privacy by design”) in your systems and processes? If so, please describe how
Answer
Yes, member data is keep separate - another encrypted database. Member data is encrypted and only member knows password to their account.
35. What are the key elements of your information security compliance program? Please specify the framework(s) or auditing procedure(s) you comply with or certify to. Does your program include an asset-based risk assessment and internal audit process?
Answer
We practice Confidentiality - only a few authorized people can access information held by e-Research-Global.com Inc. and keep information intergrity with secure backups so data is stored reliably and kept safe and is encrypted and at same time allows limited access to staff or clients on need to know basis only.
36. Do you certify to or comply with a quality framework such as ISO 20252?
Answer
Yes, for example we keep primary records for 12 months or for a period agreed with clients. Any project research records required for project traceability and replicable are retained for at least 24 months and follow all the practices for quality particpants for our clients.
37. Which of the following are you able to provide to buyers, in aggregate and by country and source? Please include a link or
attach a file of a sample report for each of the metrics you use.
Answer
Our clients keep track of this information as we only send them the panelists for their surveys based on the API supply-side criteria.